Profile Description                     

We’re seeking someone to join our Enterprise Technology team as an IBM Kafka & MQ Admin, in Enterprise Computing (EC) in  the Middleware Infrastructure L3 support team. The team manages and supports a variety of products/applications including MQ and Kafka. This position is for a Level3 support role with global responsibility for managing and providing support for these middleware products with focus on Kafka plant running on Kubernetes (MS Private Cloud) in Morgan Stanley with on call coverage to handle production escalations.

The successful candidate will be involved in day-to-day management of plant, troubleshooting with users, handling of change, incidents, escalations and problem management. This includes server administration, technical troubleshooting of infrastructure and user incidents, server and application deployments and task automation to streamline manual processes and replace them with automated ones, build tools to performance administrative activities on the plant and enable users view, self-service for tasks they can perform themselves                  

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. 

This is Director position that manages and optimizes technical infrastructure and ensures the seamless operation of IT systems to support business needs effectively.    

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.   

What you’ll do in the role:  

• Deep diving into complex troubleshoots, implementing changes, and serving as an escalation point for the Level 2 teams.
• Creating and maintaining best practices / policies and ensuring that they are followed.
• Work with External vendors and internal Project Managers to develop the execution for changes.
• Participate in the weekly Review meetings and actively engage with various engineering teams to review the infrastructure.
• Actively participate in the weekly Change meetings to explain their changes and answer any questions from the change board.
• Incident and Problem management> Built automation to replace manual tasks with tools.
• Built tools to enable self-service operations by application users and L1/2 staff to reduce the overhead involved in day-to-day operations.                 

What you’ll bring to the role:                  

• At least 6+ years' relevant experience would generally be expected to find the skills required for this role .     
• Experience with Kafka
• Experience with Kubernetes
• Experience with Ansible
• Strong understanding of ITIL
• Understanding of data services with past experiences in one or more supported technologies.
• Understanding of Data Caching products such as Redis and Gemfire
• Experience with IBM WebSphere MQ 9

Nice to have:

• Experience with Python
• Good knowledge of Linux OS
• Good Knowledge of JVM
• Strong team spirit and relationship management skills, customer focused
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks and high-pressure situations for outage handling, management or resolution
• Willingness to take ownership and accountability to execute and deliver on goals, strong commitment to high quality standards.                       

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.