The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets.

What you will do:

• Make sure payments from their assigned customers are received as per the establish terms.

• Complete the daily worklist, following the appropriate steps of the collection’s strategy.

• Timely document, log and escalate unsolved disputes.

• Complete reports on the status of delinquent accounts and related collection efforts.

• In coordination with the Credit Team, take order release/hold decisions.

• Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.

• Timely escalate large collection or reconciliation issues.

• Identify and address payment concerns and red flags before they become problems.

• Work with other Invoice to Cash teams to improve processes

• Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records

• Comply with all internal control procedures to ensure accurate financial records.

What you need:

• Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field

• Intermediate to advanced MS Office Suite

• Fluent spoken and written English

• Experience on collections-related systems (SAP, Oracle, Getpaid, or others)

• 2 – 3 years of relevant experience in a Collections role

Pay rate will not be below any applicable local minimum wage rates.