The Trainer Senior is a professional role. Dealing with problems independently and solving complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Deep understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information.  Deals with variable issues with broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Excellent communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of the service provided will affect the effectiveness of our own team and other closely related teams. Delivers product, technical, systems, sales, behavioral and skills-based training in a classroom or virtual environment.

Delivers training based on principles of adult learning using a variety of instructional methods and media appropriate for the proposed learning objectives to predominately exempt populations including advanced level workshops.

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• Delivers product, technical, systems, sales, behavioral and skill-based training in a classroom or virtual environment.
• Delivers nationally developed curricula in a consistent manner.
• Partners within Personal Bank and Wealth Management Learning to deliver customized learning events.
• Manages the learning environment to ensure desired outcomes are achieved including the transfer of learning.
• Displays solid knowledge of course content and materials.
• Uses Personal Bank and Wealth Management Learning assessment tools to measure and analyze training results and identify gaps in learning; communicates curriculum gaps to Design and Development team.
• Collaborates with managers to create individualized coaching plans that ensure new hire and incumbent success.
• Collaborates with key stakeholders to ensure new hire onboarding success.
• Facilitates coaching, communication and leadership workshops for exempt population.
• The Business Trainer Senior may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:
  • Support the intake of new learning requests through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes. 
  • Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners
  • Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success

Qualifications:

• Bachelor degree or equivalent experience
• Minimum of 3 – 5 years previous experience in training delivery preferred
• Previous management experience preferred
• Flexible with schedule (days/nights/ability to travel up to 50%)
• Ability to stand for long periods of time to support classroom delivery
• Ability to sit for long periods of time to support virtual delivery
• Strong leadership, consultative, negotiation, collaboration, interpersonal and communication skills, with the ability to effectively lead groups and individuals
• Advanced problem solving skills
• Experience with Microsoft Office applications and virtual learning technology
• Skilled in performance support methodologies
• Exceptional coaching, group presentation and facilitation skills
• Professional demeanor, detail oriented, and able to interact in various business situations with all levels of the organization
• Able to organize and prioritize workload
• Strong business acumen

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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