DESCRIPTION

The IT Support Specialist works independently to deliver advanced IT and Manufacturing IT (MFG IT) operational support, ensuring system availability, efficiency, and reliability while mentoring junior associates and driving continuous improvement across services.

This is a Hybrid role and based out of our office in Sunshine North.

In this role, you will make an impact in the following ways:

Incident Management – End-User Support

• Provide end-user IT support across Cummins Manufacturing locations in the India region.
• Create, troubleshoot, monitor, and resolve incidents through closure.
• Diagnose and resolve hardware, software, compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS), and first-level network issues.
• Deliver remote or onsite support and ensure user confirmation before incident closure.
• Create and maintain SOPs and technical documentation for recurring issues.

Service Request Management

• Deploy, configure, reassign, and surrender manufacturing devices as per approved requests.
• Perform OS installation, compliance tool setup, and device configuration.
• Coordinate backups, formatting, asset validation, and redeployment.

Server & Infrastructure Support

• Support server hardware and hosted applications.
• Lead and coordinate remote teams for server issue resolution.
• Participate in and manage major incident scenarios.

General IT Support

• Provide independent IT production support and troubleshooting.
• Install, configure, and resolve IT hardware and application issues.
• Track and resolve issues using Incident Management tools.
• Analyze support trends and implement corrective and preventive actions.
• Mentor junior associates and contract resources.
• Collaborate with users to recommend appropriate IT hardware solutions.
• Apply Six Sigma methodologies to improve service quality and reduce costs.
• Identify and implement service improvement initiatives.
• Manage vendors and support small IT projects.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Associate Degree, relevant industry training, or certifications preferred.
• ITIL knowledge or certification desirable.
• MCSE certification preferred.
• Excellent written and verbal communication skills are required

QUALIFICATIONS

Competencies:

• Optimizes work processes
• Organizational savvy
• Access Management comply with policy.
• Incident Management
• IT Operational Support
• Request Fulfillment
• Service Asset and Configuration Management
• Service Level Management
• System Change Management
• Troubleshooting

Job Systems/Information Technology

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2424625

Relocation Package No

100% On-Site No