We are thrilled to announce an opportunity to join our team as:

Executive Engagement Manager

SoftwareOne

Full-time | Mexico City | Hybrid

The Executive Engagement Manager plays a strategic role in driving client success, growth, and long-term partnership value. Acting as a senior counterpart to a Customer Success Manager (CSM), this position focuses on building executive-level relationships, ensuring operational excellence, and aligning technology solutions with the client’s business objectives.

Key Responsibilities:

• Build and maintain strong relationships with C-level and senior executives, acting as a strategic advisor and primary point of contact for Managed Services engagements.
• Champion a customer-first mindset, ensuring all interactions deliver measurable value and exceed client expectations.
• Translate business objectives into actionable strategies, ensuring solution delivery aligns with client goals and delivers tangible outcomes.
• Oversee service delivery performance, ensuring adherence to SLAs, KPIs, and continuous improvement initiatives.
• Anticipate and manage risks proactively, resolving escalations with speed and precision to maintain client confidence.
• Lead executive-level governance meetings, providing insights on performance, opportunities, and strategic alignment.
• Navigate complex, evolving client environments with agility, making informed decisions under uncertainty.
• Collaborate with internal delivery teams, sales, and product groups to ensure seamless execution and unified client engagement.