Essential Functions: Area of Impact:

• Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. Individual work has impact on team and other groups.
• Leads Tier 1 huddles. Actively participates in and as needed, leads hospital huddles.
• Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
• Manages charge sheets and billing for account. Business Expertise: Solid understanding of critical metrics and their impact on the business and customer relationship.
• Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
• Functional Knowledge: Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience.
• Provides in-service training at the request of the customer
• Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
• Responsible for onboarding new employees.
• Functional knowledge of SPD & OR.
• Significant understanding of surgeon preference.
• Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
• Good understanding of Joint Commission requirements and managing that for the team and account.
• Interpersonal Skills: Information exchange requiring tact and diplomacy.
• Consistently facilitates and leads team building activities and actively participates.
• Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite. Leadership:
• Allocates work as a team leader; may check on quality/completion.
• Attends and participates in several CE webinars throughout the year.
• Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires.
• Serves as mentor to newer specialists in the area.
• Assists with writing and delivering corrective action and common annual review.
• Drives onboarding for new hires. Serves as a resource for team and drives day-to-day engagement, performance and activities.
• Leads Program Management activities within account. Nature of Impact: Direct impact by ensuring the quality of the task/services/information provided by self and others.
• Main point of contact for team account.
• Proactively communicates out to appropriate stakeholders specific account information.
• Problem Solving: Actively provides ideas to refine tools or process.
• Provides implementation and coverage support if/when practical.
• Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.
• PHYSICAL REQUIREMENTS  Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects. Ability to remain standing and/or walking for an extended period of time

USN range: $21.58min - $25.38 - $29.20max