Role Description

Dassault Systémes Americas is seeking a self-motivated, technically strong IT Services and Support Specialist to join our Americas IT organization. This full-time position is based in the Paso Robles California office. As Americas IT Services & Support Specialist, you will be actively managing local IT infrastructure & end-user environments, providing IT services and support to business users, ensuring Dassault Systémes field offices in the Americas are aligned with corporate standards, and assisting with integration of newly acquired companies

Responsibilities

·       Manage and support on-site end-user devices (laptops, desktops, tablets)

·       Provide hands-on support for local environments (printers, unified communication, audiovisual) while complying with corporate standards

·       Lead local and/or regional IT projects, conduct technical reviews, evaluate new technologies, make recommendations

·       Provision new hardware and software, troubleshoot and provide prescribed solutions for all DS offices in Americas

·       Support IT operations using Dassault Systémes support tool. Follow, maintain DS set support KPIs (Approval workflows, resolution time, user respect & user satisfaction)

·       Work with Dassault Systémes IT Asset Management tool

·       Document procedures to ensure business continuity

Qualifications

·       Minimum 2-5 years of IT experience, preferably in a multi-national firm

·       A customer support mind-set and ability to work with senior level business leaders

·       Excellent interpersonal skills, and experience in supporting critical business environments

·       Team-player, self-motivated, able to execute tasks independently and professionally supporting critical business environments

·       Strong understanding of Microsoft Operating Systems, Windows 10 &Windows 11

·       Good understanding of Active Directory, SCCM, Antivirus, and Security

·       Good analytical, troubleshooting skills to solve complex IT problems

·       Ability to support local infrastructure, such as servers, network, audiovisual equipment, etc.

·       Experience working with and administering MAC OS

·       High level of enthusiasm, willingness to learn and incorporate coaching and instructions into daily tasks and assignments

·       Strong communication and writing skills to document new or existing processes

·       An inquisitive mind to think outside the box with a focus on continuous improvement

·       Willingness to travel on business to other 20 DS sites we support when needed

·       English & relevant local language skills if applicable

·       Ability to lift 40 lbs.

·       Plusses, not required

·       Certifications in Microsoft products are preferred

·       Experience working with, creating PowerShell scripts

·       Advance knowledge and experience working with Excel and PowerPoint

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $34.00 – $41.00 per hour.