The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Responsibilities:

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience

El objetivo es garantizar con un monitoreo continuo de los niveles de servicio de los portafolios de crédito, débito y PYME los fines de semana y días festivos 

Se solicita un (C10) especialista operativo para el monitoreo de los fines de semana de los niveles de servicio de los productos de medios de pago (Tarjetas) del banco

Responsabilidades:

• Monitoreo transaccional: Vigilar los dashes en línea de 5 minutos en casi tiempo real para detectar comportamientos de posibles caídas en los niveles de servicio y reportarlas a soporte a la producción 
• Generación de reportes ejecutivos a dirección
• Atención de requerimientos de solicitudes 
• Escalamientos de incidentes
• Atención en liberaciones técnicas

Requisitos Técnicos:

• Manejo de Excel nivel intermedio
• Consultas básicas en SQL
• Familiaridad con medios de pagos 
• Comprensión técnica de los flujos de autorización de tarjetas de crédito/débito
• Skills: Pensamiento analítico
• Dash Reporteria
• Análisis de Información

Horario Laboral

Lunes a Viernes con guardias los Fines de Semana

Horario de 8am a 11pm, monitoreo continuo en donde es requerido el rolar turnos, acorde a las necesidades del Negocio.

Liberaciones Tecnológicas en la Madrugada

Lugar Trabajo: Revolución Torre Anselí - Moras 850

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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