• Ready to take ownership of Azure environments, ensuring operational excellence while driving modernization and optimization as a Senior Cloud Engineer in our Managed Services team?

  Watch this video to learn more about SoftwareOne
   
• Do you have the focus, consultative mindset, and communication skills to act as a trusted technical advisor, balancing reactive support with proactive, value-driven improvements for customers? 
• Keen to join a global software and cloud leader operating in 70+ countries? 

Location: Sofia, Bulgaria | Work arrangement: Hybrid | Contract type: Full-time | Reports to: Service Delivery Lead - Azure & DWP 

We are seeking a Senior Cloud Engineer to operate within our Managed Services organization, combining advanced Azure infrastructure support responsibilities with high-impact Professional Services engagements. This role is fundamentally a managed support position (L3), with full ownership of operational stability, incident resolution, and SLA adherence across customer Azure environments. In parallel, the engineer will actively contribute to Professional Services initiatives, including architecture optimization, modernization programs, and environment improvement projects.  

Key Responsibilities 

• Provide advanced L2/L3 support for production Azure environments, troubleshooting complex infrastructure, networking, identity, and security incidents while escalating issues with detailed technical analysis when required 
• Ensure SLA compliance and high customer satisfaction while participating in an on-call rotation to support critical escalations 
• Conduct root cause analysis, identify recurring operational risks, and produce clear operational documentation, runbooks, and knowledge base materials 
• Perform technical assessments of customer Azure environments and design improvements aligned with the Azure Well-Architected Framework 
• Drive initiatives to improve reliability, security hardening, performance optimization, cost efficiency, and governance 
• Support cloud modernization efforts, including PaaS adoption, containerization strategies, and Infrastructure as Code implementation using Terraform and/or Bicep 
• Collaborate with customer technical leadership and internal stakeholders to deliver measurable platform improvements