The Applications Support Senior Analyst is responsible for providing technical and functional support for business-critical applications. This role involves troubleshooting application issues, managing incidents, collaborating with IT teams, and ensuring smooth system operations to minimize business disruptions

Responsibilities:

• Provide Level 2/3 support for business applications, troubleshooting technical and functional issues
• Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
• Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
• Collaborate with cross-functional teams to identify and resolve production issues
• Create and maintain documentation related to production issues and resolutions
• Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions.
• Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint
• Coordinate with SA and EAP teams on the System updates, green zones and COB activities
• Monitor and Manage Inbound and Outbound feed SLA breaches
• Provide timely updates on system performance and issue status to senior management
• Participate in on-call rotation and respond to production issues after business hours
• Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications

Qualifications:

• 8-12 years' experience and 6-8 years of experience in an Application Support role.
• Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting.
• Have experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark.
• Manage job orchestration using tools like Autosys and other schedulers.
• Experience in developing and optimizing Unix shell scripts for automation and issue resolution.
• Knowledge/ experience of Issue Tracking/Problem Management tools and Reporting tools (Service Now, Jira etc.).
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages (like python) and willingness/ability to learn.
• Understanding of financial domain (in the areas of Markets data, Funds Transfer Pricing and Liquidity Premium) is an added advantage.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Ability to plan and organize workload

Education:

• Bachelor’s/University degree or equivalent experience
• Master's degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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