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Job Details
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.
About the Team:
Implementation Consultants (ICs) help ensure that Medidata’s software applications are implemented or enabled in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. ICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata’s software to provide the most value.
The ICs work with Project Managers and other functional departments during the implementation or enablement of Medidata’s software applications, in addition to helping in the training, education and mentoring of colleagues.
Responsibilities:
- Lead configuration or enable customers on Medidata software to translate customer needs and meet customer requirements.
- Adhere to or educate on best practices for implementing Medidata's software Author, adapt, or agree on specifications based upon client requirements. This can include functional test cases for use in configuring and developing solutions in Medidata's suite of products, as well as in custom integrations.
- Support less experienced team members with client engagements, being accountable for quality of delivery.
- Support developers and other cross functional departments during configuration or implementation of specifications.
- Support cross functional departments with issue resolution.
- Delivery of in-person/remote client workshops.
- Work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work.
- Support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage.
- Adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing).
- Communicate status reports to stakeholders on both client and internal projects.
- Participate in and lead internal initiatives, e.g., process improvement, product improvement, and identifying best practices.
- Comply with and enforce Medidata Standard Operating Procedures, processes and policies.
- Assist in the scheduling of professional services resources and ensure timely completion of deliverables.
- Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed.
- Support third party vendors with integration and/or data transfer efforts.
- Own multiple customer-facing projects or engagements.
- Significant knowledge and experience in one product or solution, or, relevant experience in a group of products/solutions.
- Mentor/Train AICs or new employees.
- Experience working with clinical trials, or equivalent combination of education and experience required.
Qualifications:
- Prior services delivery experience required
- Experience supporting project teams and meeting project timelines
- Prior data management or clinical trial software consulting experience preferred.
- Industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis
- Strong understanding of those associated specifications, and ability to translate them into clinical systems solutions
- Ability to work with technical R&D staff and translate new software features into real world examples
- Knowledge of computer usage in a web-based environment
- Ability to absorb and apply new information quickly
- Ability to think logically to solve complex problems
- Solid analytical and technical skills with regard to software applications
- Strong collaboration and team-building skills
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Self-motivated, able to assume responsibility and work autonomously in a professional manner
- Experience of working to Standard Operating Procedures
- Adaptable to changing business needs and/or product landscapes
- Willing to travel to office locations and customer engagements
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; a generous pension; and 25+ paid holidays per year.
Applications will be accepted on an ongoing basis until the position is filled.
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