Head of Trust and Safety

We are seeking a Head of Trust and Safety to design, implement, and continuously improve the safety, risk, and compliance infrastructure that protects our clients, members, caregivers, and the company. This role serves as the primary subject-matter expert on regulatory compliance, duty-of-care obligations, and risk mitigation related to in-home and on-site child and elder care services.

Responsibilities will include:

• Develop and maintain a comprehensive suite of care safety policies, protocols, and standard operating procedures for in-home child care, elder care, and on-site backup care settings
• Establish risk assessment frameworks to evaluate caregiver placements and on-site care facilities prior to and during service delivery
• Identify, evaluate, and prioritize operational risks associated with caregiver-client matching, home environment safety, and care delivery
• Create escalation protocols for safety incidents, behavioral concerns, medical emergencies, and client complaints

You’re a great fit if you:

• Have experience in regulatory compliance, risk mitigation, and duty-of-care obligations in care service settings
• Are skilled at developing and implementing safety policies and protocols
• Can assess and prioritize operational risks in dynamic environments
• Communicate clearly and effectively with diverse stakeholders
• Are organized, detail-oriented, and proactive in identifying and addressing safety concerns
• Thrive in a fast-paced, mission-driven environment

Compensation and benefits information is captured elsewhere.