Asst. Manager - Operations (US Tax Returns)
Job details
Are you looking for an opportunity to take ownership of tax operations while leading and developing high-performing teams? If you have strong expertise in US taxation and a passion for people management and client excellence, this role could be the right fit for you.
About the Role:
Assign and monitor work allocation for team members to ensure timely and accurate delivery
Resolve technical doubts and queries raised by the team
Manage people-related responsibilities, including mentoring, performance oversight, and team engagement
Coordinate with managers on staff scheduling and workload planning
Interview and assess candidates based on operational requirements
Act as the key point of contact for communicating client expectations, issues, and requirements to the operations team
Proactively improve customer experience by resolving problems and complaints
Delegate client requests, define turnaround times (ETAs), and communicate any potential delays to clients via email
Prepare and maintain MIS reports as required by management
Communicate operating policies, updates, and issues during department meetings
Continuously enhance job knowledge through training, professional publications, and industry participation
About You:
Bachelor’s degree in a relevant field; M.Com, CA, CPA, or EA preferred
10+ years of overall experience, including significant exposure to US taxation
Minimum 5 years of hands-on experience in US Individual and Business Tax Returns
Strong understanding of tax concepts, practices, and procedures
Proficient in tax software and MS Office tools
Demonstrated leadership and team-building capabilities
Strong accounting, analytical, and problem-solving skills
Excellent interpersonal, verbal, and written communication skills
Detail-oriented with the ability to multitask, prioritize, and meet deadlines
Ability to rely on experience and judgment to plan, direct work, and achieve operational goals
#LI-GS1
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
