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Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.
Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.
So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.
Visa Payments Limited is a division of Visa Direct, with a team working on the cross-border pay to account processing capability of Visa Direct.
By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll be part of an exciting payment solution, helping to shape the payments experience globally.
If you think you could support Visa as an Analyst, Implementation, we want to hear from you – together, let’s make Visa a great place to work.
What’s it all about?
The Implementation team are responsible for managing end-to-end lifecycle of client or network partner implementations (onboarding, offboarding or remediation). This role will be responsible for supporting the Implementation Managers on the tracking of KPI’s and analyzing opportunities to mitigate reoccurring issues and mitigate risks. This is a great opportunity for candidates wanting to enhance their certified skillset with project management experience supporting a global team of implementation managers on complex programs.
What we expect of you, day to day.
This role will report to the Director, Implementation and will work as part of the Implementation Management team to ensure that all processes are analysed, documented within the systems and regularly reviewed for improvement opportunities. Payments and operations experience is an advantage. Day to day activities will include:
Root cause analysis on implementation challenges to support the improvement initiatives of the team
Effective management of master risk logs and lessons learned catalogues.
Collation of reporting data for ongoing implementation activity
Supporting process updates and process change controls.
Supporting implementation managers on large client or network onboarding programs with project activity
Development of implementation templates and tools to support the acceleration to kick-off projects.
Creating process guides, training collateral, and related MI reports to measure effectiveness of processes.
Working with Operational subject matter experts (SME’s) to assess processes and suggest improvements to deliver efficiencies and drive KPI’s and business benefits.
Set up sustainable ways of measuring the performance of processes to enable continuous improvement.
Gather and analyze data to establish baseline performance of the implementations and provide valuable insight to where the opportunities are to improve.
What we’re after…
Ability to work alone and have a proven track record in delivery of end-to-end business process change and analysis (requirements gathering and development of impact statements)
Very strong interpersonal and communication skills (both verbal and written).
Confident facilitator of workshops to bring stakeholder groups together.
Stakeholder management skills up to senior leadership.
Ability to think holistically and analytically and know when to take which approach.
Business data analysis skills
Change management and business readiness professional.
Process focused, and detail orientated without losing bigger picture.
Good understanding of a process modelling
Quick learner, hands on, willing to be flexible and adaptable.
Ability to manage and prioritize own workload.
Ability to communicate technical concepts in a clear and precise fashion to both technical and non-technical audiences.
Demonstrated good working knowledge of Microsoft Office suite, particularly PowerPoint, Project, Excel and Word are essential.
Experience of project management methodologies and applied knowledge is essential.
Qualifications
- Ability to work alone and have a proven track record in delivery of end-to-end business process change and analysis (requirements gathering and development of impact statements)
- Very strong interpersonal and communication skills (both verbal and written).
- Confident facilitator of workshops to bring stakeholder groups together.
- Stakeholder management skills up to senior leadership.
- Ability to think holistically and analytically and know when to take which approach.
- Business data analysis skills
- Change management and business readiness professional.
- Process focused, and detail orientated without losing bigger picture.
- Good understanding of a process modelling
- Quick learner, hands on, willing to be flexible and adaptable.
- Ability to manage and prioritise own workload.
- Ability to communicate technical concepts in a clear and precise fashion to both technical and non-technical audiences.
- Demonstrated good working knowledge of Microsoft Office suite, particularly PowerPoint, Project, Excel and Word are essential.
- Experience of project management methodologies and applied knowledge is essential.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and... Read more