10000 Attention to detail Jobs

Role Description & Responsibilities:

Dassault Systèmes, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow

 

Our team has an immediate opening for a User Success Engineer.  This position can be in Waltham, MA, or Royal Oak, MI

 

·         As a User Success Engineer, you will provide technical support to resellers and end users of our DS products (3DExperience and CAD products)

·         Provide guidance regarding deployment and migration for key customer projects (Cloud and On-premise) and optimized use of our products continuous monitoring of defects and tracking of each customer problem (Cloud and On-premise) via our bug tracking system until resolution with confirmation and validation of every solution provided to the customer from Technical Support

·         Develop (Cloud and On-Premise) documentation to share knowledge and capitalize upon the customer experience

·         Create articles, technical briefs, FAQ's within our Knowledge Base regarding product functionality, usage, workarounds, methodology, and resolutions of common problems encountered

 

·         Build Environments to demonstrate and confirm the customer problem

·         Reproduce customer problems and validate solutions

·         Determine the source of customer problem (product-based, structure, environmental)

·         Submit and track issues within our bug tracking system as well as review the problem with our development teams

·         Coordinate communications between yourself, development, and the customer

·         Organize calls with customers to converge upon a resolution

·         Coordinate efforts with Development, Services, and other DS teams to meet customers' targets

·         Contribute towards efforts to improve customer support responsiveness and efficiency

·         Mentor other team members in means of providing a high level of customer satisfaction

·         Submit any field discoveries of tips, techniques, and solutions to ensure these are shared throughout our Partner organization and installed customer base.

Streamline customer support processes; assist in the development of internal training activities and information-sharing processes

Qualifications:

·         For customer requirements, U.S. Citizenship or US Permanent Residents will be considered for this role

• Bachelor’s degree in a technical field
• Multi-tier architecture
• Enterprise software
• J2EE application deployment and administration

 

·         Minimum 3-5 years of experience in related field

·         Product Design experience with fluency in a collaborative parametric solid modeling CAD tool, such as CATIA or SOLIDWORKS

·         Experience with CAD tool administration and configuring attributes

·         Strong analytical, debugging, and problem-solving skills, including experience using standard tools such as JVisual VM, Fiddler, and Visual Studio

·         Positive, self-motivated individual with high enthusiasm and a willingness to learn and incorporate mentoring and coaching into daily tasks and assignments

·         Highly organized with critical attention to detail when multitasking in a dynamic customer service environment focusing on an optimal solution

·         Flexibility to assist in problem-resolution efforts with Customers and development teams across different time zones

·         Ability to work with little supervision, as well as within a collaborative team structure

·         Solid Project Management aptitude or experience Strong communication skills: 1.) Powerful writing skills utilizing the rules of English grammar; 2.)  Verbally clear, concise, and grammatically correct oral (speaking) communication skills in English

 

Nice to have:

 

·         Support and deployment experience with:

·         Cloud solutions

·         Strong Product Lifecycle Management (PLM) experience from concept, release through end of life using enterprise, PLM tools such as ENOVIA/3DEXPERIENCE, SmarTeam, Windchill, or Team Center.

·         Experience supporting applications with similar underlying technologies, such as Windows, Linux, Oracle/SQL Server, Java applications, and Windows Application Add-ins.

·         Advanced knowledge and experience with MS Office products and functions, and SQL

·         Experience in Model-Based Systems Engineering, Systems Traceability/Requirements, Failure Modes Effects Analysis, and Cybersystems

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $82,000 and $107,000 representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.