• Are you ready to play a key role in delivering secure, high‑performing Citrix VDI environments for global customers? 

• Want to join a team where your expertise in hypervisors, automation, and VDI optimization truly makes an impact? 
   

Practical Information 

Location: Sofia, Bulgaria | Reports to: AWS Professional Services Staff Lead | Work Arrangement: Shift-based work during weekdays | Visa Requirements: Valid Visa for Bulgaria | Language Requirements: English and Bulgarian at a professional level | Learn more: softwareone.com 

As our new Citrix VDI Engineer, you will work within the client’s ITSM environment and follow ITIL processes to ensure efficient and reliable IT infrastructure operations. In this role, you’ll handle incidents, manage changes and service requests, resolve technical problems, and perform ongoing system maintenance as part of our managed service delivery. 

Key Responsibilities 

• VDI Deployment & Infrastructure Management: Deploy and configure Citrix Virtual Apps and Desktops (CVAD) on XenServer hosts 

• Image Management & Automation: Create, update, and deploy master (golden) images for non-persistent and persistent VDIs, using Machine Creation Services (MCS) 

• Software Deployment: Application installation, updates using tools like PowerShell, MECM 

• Performance Optimization: Monitor and tune XenServer pools and VDI sessions to ensure optimal user experience and resource utilization 

• Troubleshooting & Support: Act as a Tier 3 support agent for complex VDI issues, including profile management (FSLogix) and application failures 

• Security & Compliance: Harden virtual machines, apply security patches to OS/applications, and implement Group Policies (GPO) to secure the environment 

• Documentation: Maintain up-to-date High-Level Design (HLD) and Low-Level Design (LLD) documents, as well as operational procedures