DESCRIPTION

You will make an impact in the following ways:

• Act as the first contact for customers, addressing their needs and issues promptly
• Parts interpretation and the provision of required parts
• Processing and receiving orders and quotes in a timely manner
• Advise on part suitability and talk customers through the best solution for the job
• Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
• Organise and manage daily freight delivery
• Work closely with office and service departments
• Accountability of all parts correctly counted in and out of the branch
• Carry out quarterly & annual parts count

RESPONSIBILITIES

To be successful in this role you will need the following:

• Parts interpreter experience in an Automotive or similar industry
• Customer service and effective communication
• Engine knowledge is an advantage
• Ability to learn new software and processes
• High attention to detail with the ability to prioritise and troubleshot complex tasks
• Forklift ticket/license is required
• Valid car drivers license is required

QUALIFICATIONS

Assist with over-the-counter customer inquiries to accurately source parts in a timely manner

Process customer Credits and Core returns

Monitor and action customer orders in Parts Group Email Box

Previous experience in a Parts or Warehouse related role

Previous customer service experience

Previous inventory control experience

Forklift license and competency - Desired

Job Logistics

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2423914

Relocation Package Yes

100% On-Site No