Job details
DESCRIPTION
You will make an impact in the following ways:
- Act as the first contact for customers, addressing their needs and issues promptly
- Parts interpretation and the provision of required parts
- Processing and receiving orders and quotes in a timely manner
- Advise on part suitability and talk customers through the best solution for the job
- Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
- Organise and manage daily freight delivery
- Work closely with office and service departments
- Accountability of all parts correctly counted in and out of the branch
- Carry out quarterly & annual parts count
RESPONSIBILITIES
To be successful in this role you will need the following:
- Parts interpreter experience in an Automotive or similar industry
- Customer service and effective communication
- Engine knowledge is an advantage
- Ability to learn new software and processes
- High attention to detail with the ability to prioritise and troubleshot complex tasks
- Forklift ticket/license is required
- Valid car drivers license is required
QUALIFICATIONS
Assist with over-the-counter customer inquiries to accurately source parts in a timely manner
Process customer Credits and Core returns
Monitor and action customer orders in Parts Group Email Box
Previous experience in a Parts or Warehouse related role
Previous customer service experience
Previous inventory control experience
Forklift license and competency - Desired
Job Logistics
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID 2423914
Relocation Package Yes
100% On-Site No
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