DESCRIPTION

You will make an impact in the following ways:

Act as the first contact for customers, addressing their needs and issues promptly
Parts interpretation and the provision of required parts
Processing and receiving orders and quotes in a timely manner
Advise on part suitability and talk customers through the best solution for the job
Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
Organise and manage daily freight delivery
Work closely with office and service departments
Accountability of all parts correctly counted in and out of the branch
Carry out quarterly & annual parts count

RESPONSIBILITIES

To be successful in this role you will need the following:

Parts interpreter experience in an Automotive or similar industry
Customer service and effective communication
Engine knowledge is an advantage
Ability to learn new software and processes
High attention to detail with the ability to prioritise and troubleshot complex tasks
Forklift ticket/license is required
Valid car drivers license is required

QUALIFICATIONS

Assist with over-the-counter customer inquiries to accurately source parts in a timely manner

Process customer Credits and Core returns

Monitor and action customer orders in Parts Group Email Box

Previous experience in a Parts or Warehouse related role

Previous customer service experience

Previous inventory control experience

Forklift license and competency - Desired

Job Logistics

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2423914

Relocation Package Yes

100% On-Site No

Parts Interpreter