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Operations Engineer

What you can expect

We are looking for a detail-oriented and proactive Operations Engineer to join our endpoint management team. The Operations Engineer will be responsible for the day-to-day operations, maintenance, and support of endpoint devices across our organization. This role requires a focus on system efficiency, security, and user experience, ensuring all endpoint operations run smoothly and securely.

About the Team

Zoom's Operations Engineers are responsible for all of Zoom internal infrastructure and operations. Enabling Zoom to to deliver customer happiness and enhancing business efficiency. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration.

What we’re looking for

• Certificate in Computer Science, Information Technology, or a related field.
• Experience in endpoint management, with a solid background in managing Windows, macOS, and mobile devices at an expert level
• Experience with VMware Workspace ONE or similar endpoint management platforms.
• Experience in Windows, macOS, and mobile OS (iOS and Android) management.
• Experience with endpoint security practices, including antivirus, MDM, encryption, and patch management.
• Experience with software packaging, deployment, and update management across various platforms.
• Experience in the relevant certifications such as Microsoft Certified: Modern Desktop Administrator, VMware Certified Professional, or similar
• Experience in scripting languages (Python/ PowerShell/ Bash) for automating routine tasks and improving operational efficiency.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.