10000 Contanct center operations Jobs

CPA

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts, emphasizing the following areas:

• Multi tower shared services lead or possesses BPO Operations experience from a tier one BPO provider;
• Designing, transitioning, scaling and operating FP&A shared services or third party operations;
• Forecasting (Forecast vs. Forecast: Forecast vs. Budget and Forecast vs. Actuals);
• Working with one of or all of the following technologies; SAP, SQL, Anaplan, Plx, Python, or Google Suite; and,
• Advising global organizations on improving efficiency and effectiveness in business operational functions including shared services and outsourcing strategy, BPO/SS solution and contracting specialty, organizational and process design, transition management, and operational stabilization support.

Demonstrates thought leader-level abilities leading teams and project management engagements in a professional business services environment in at least two of the following focus areas:

• Shared service and outsourcing;
• Finance transformation;
• Performance management;
• Process optimization;
• Transition management;
• Organizational/process design; and,
• Talent management.

Demonstrates thought leader-level abilities with, and/or proven record of success in the following areas:

• Utilizing business intelligence and performance management software tools;
• Developing strategy; as well as leveraging PC applications including Microsoft Word, Excel, PowerPoint and Project to write, communicate, facilitate, and present cogently; to and/or for all levels of industry audiences, clients and internal staff and management, including development and delivery of business proposals, conferences and whitepapers; and,
• Maintaining relationships with key executives and a network of professional organizations or affiliations and the ability to turn these relationships into additional sales. 

Demonstrates thought leader-level abilities and direct success with identifying, obtaining and processing critical data (e.g. benchmarks) and having the depth operational experience to challenge the status quo through innovative thought leadership in the application of standard industry practice solutions for operational back office functions functions, including the following:

• Operational finance;
• People and organization structures; and,
• Sourcing, and all other back office support functions.

Demonstrates thought leader-level abilities and/or proven record of success in the following areas:

• Developing and negotiating BPO/Shared Services solutions, transition plans, and contracts;
• Contributing to the development of a business vision and managing implementation efforts with complex project management capabilities;
• Building, maintaining, and utilizing networks of client relationships and community involvement;
• Communicating value propositions; managing resource requirements, project workflow, budgets, billing and collections;
• Preparing and/or coordinating complex written and verbal materials; and, 
• Supervising teams to create an atmosphere of trust; seeking diverse views to encourage improvement and innovation; and coaching staff including providing timely meaningful written and verbal feedback.