Role Description:
Dassault Systèmes is seeking a User Success Engineer to work closely with global customers and internal teams to ensure smooth adoption, deployment, and usage of the 3DEXPERIENCE platform. You will collaborate with multi-disciplinary teams to provide technical support and solutions across a variety of applications, driving customer satisfaction and long-term success. Open to any location with a DS office available. 

Responsibilities:

• Review technical specifications and align specifications with customer business rules to design custom solutions
• Completeness, quality and productivity of EDI Template production
  • Basic Template and After Parse Functionality
  • Business rule documents
  • Implementation instructions
• Works closely with more senior EDI Technical Specialists
• Analyze, diagnose, and provide technical solutions to software product issues
• Import customer data, test and reproduce customer issues as needed
• Design or modify SQL scripts and other custom applications and scripts
• Test solutions prior to delivery to customer to ensure compliance with specifications and business rules
• Escalate higher level customer issues to the appropriate personnel
• Other responsibilities as assigned

Qualifications:

• Bachelors in computer science or related field
• Working knowledge of programming language concepts
• Excellent customer service and communication skills, both verbal and written
• Good trouble shooting skills
• Ability to learn quickly and manage multiple priorities
• Familiarity with Microsoft Windows environments, including MS Office
• Knowledge of database systems; familiarity with Oracle and PL/SQL preferred

• Familiarity with ERP and EDI a plus

   

   

  Additional Skills:

• Excellent communication, time management and teamwork skills
• Must be a self-motivated team player who likes responsibility
• Basic understanding of business functions
• Common professional etiquette (punctual for meetings, adherence to accepted boundaries on attendance/HR policies at organization, respect to others)

• Requires successful completion of EnterpriseIQ training and testing