Are ready to manage you manage end-to-end ownership of customer issues in Microsoft Azure environments?

Do you follow a structured approach to escalate issues to Microsoft support when needed?

Are you comfortable acting as the primary point of contact during high-impact customer situations?

Join SoftwareOne  world-class team and seize the opportunity to work in an exceptionally dynamic and collaborative environment! As an Associate Consultant, you will play a vital role in helping individuals and businesses manage their infrastructures flawlessly.

• Serve as the single point of contact for customers related to Microsoft Azure issues.
• Apply advanced troubleshooting techniques to provide outstanding solutions to our customer's individual needs.
• Drive customer communication during critical events.
• Contribute to knowledge sharing within a community (e.g. team, practice, or project).
• Work with other Consultants to ensure all relevant information is available to resolve incidents or fulfill service requests.
• Coach and mentor junior team members by sharing knowledge in resolving complex cases.
• Raise incident tickets with Microsoft under our Premier Support arrangement with the approval of the Team Lead.