Job details
Are ready to manage you manage end-to-end ownership of customer issues in Microsoft Azure environments?
Do you follow a structured approach to escalate issues to Microsoft support when needed?
Are you comfortable acting as the primary point of contact during high-impact customer situations?
Join SoftwareOne world-class team and seize the opportunity to work in an exceptionally dynamic and collaborative environment! As an Associate Consultant, you will play a vital role in helping individuals and businesses manage their infrastructures flawlessly.
We are seeking an Associate Consultant Azure,to serve as the primary point of contact for customers, delivering expert troubleshooting and resolution for Microsoft Azure issues. The role involves managing critical incidents, coordinating with Microsoft Premier Support, and collaborating with internal teams to ensure timely and effective solutions. You will work with cutting-edge cloud technologies while contributing to knowledge sharing and mentoring junior team members.
Key Responsibilities- Serve as the single point of contact for customers related to Microsoft Azure issues.
- Apply advanced troubleshooting techniques to provide outstanding solutions to our customer's individual needs.
- Drive customer communication during critical events.
- Contribute to knowledge sharing within a community (e.g. team, practice, or project).
- Work with other Consultants to ensure all relevant information is available to resolve incidents or fulfill service requests.
- Coach and mentor junior team members by sharing knowledge in resolving complex cases.
- Raise incident tickets with Microsoft under our Premier Support arrangement with the approval of the Team Lead.
