On-site Help Desk 7*24

Are you ready to be the first line of defense that turns every technical issue into a positive experience for hundreds of users each day?

Joining the 24/7 Help Desk team means being at the heart of IT support — where every call is a chance to make a real impact. You’ll work with passionate, collaborative professionals dedicated to excellence and continuous improvement.

How a day to day would look like in this role:  

• Handle, manage, and respond to service requests received by phone, email, or web, including direct user contact.
• Escalate incidents to the second level when they cannot be resolved in the first contact and follow up until closure.
• Investigate, analyze, and resolve technical issues within established timelines, also managing user passwords.
• Document incidents, confirm resolution with the user, and propose improvements to IT procedures to optimize service.