DESCRIPTION

Job Summary

Acts as the technical specialist and primary customer support contact, independently diagnosing, troubleshooting, and completing repairs on Cummins products at a single customer site. The role focuses on minimizing equipment downtime, maintaining strong customer relationships, and ensuring safe, high-quality service delivery in compliance with Cummins standards and processes.

Key Responsibilities

• Independently diagnose faults and complete mechanical and electrical repairs on engines, power generation systems, and ATS at customer sites.
• Serve as the primary customer contact, ensuring prompt and efficient response to service needs to minimize product downtime.
• Maintain productive and professional customer relationships through clear communication and customer-focused service delivery.
• Coach customer technicians and/or less experienced technicians on preventive maintenance and repair activities; may provide work direction and review repair plans, parts lists, and tool requirements.
• Manage parts, tools, and spare inventory at the work site to ensure availability and accuracy.
• Escalate unresolved or complex technical issues to supervisors or product specialists in a timely manner.
• Complete all required service documentation including service worksheets, timesheets, warranty claims, and quality documents using handwritten forms or business systems.
• Identify and communicate additional service and sales opportunities at the customer site.
• Complete required technical and safety training in line with skill and business requirements.
• Maintain work area, tools, and equipment in a clean, safe, and operational condition.
• Ensure full adherence to Health, Safety & Environmental (HSE) policies, procedures, and legislation; proactively report incidents, hazards, or near misses to site management and supervisors.

RESPONSIBILITIES

Qualifications

• Apprentice Certified Power Generation and/or Engine Technician.
• Vocational diploma from a relevant technical institution (preferred).
• Current relevant electrical certification (optional).
• Locally valid driving license/permit.
• This position may require licensing or authorization to comply with export control or sanctions regulations.

Competencies

• Proficiency in MS Office applications for documentation, reporting, and communication.
• Basic working knowledge of engines and ATS (Automatic Transfer Switches) .
• Customer Focus : Builds strong customer relationships and delivers customer-centric service solutions.
• Effective Communication : Adapts communication style to suit diverse audiences and technical understanding levels.
• Diagnostics Application : Translates customer complaints into structured troubleshooting plans using guided workflows, service tools, and diagnostic software.
• Electronic Service Tool Application : Utilizes appropriate electronic hardware and software tools to diagnose and resolve service issues.
• Engine Systems Interaction : Understands and analyzes electrical and mechanical system interactions including fuel, cooling, exhaust, aftertreatment, controls, sensors, and driveline systems.
• Product Repair & Maintenance : Performs quality repairs within standard repair times, ensuring correct assembly, cleanliness, and adherence to reuse and progressive damage guidelines.
• Service Documentation : Accurately records service activities, technical findings, and customer/equipment data in service management systems.
• Technical Escalation : Effectively escalates complex issues using available resources while ensuring timely customer response.
• Health & Safety Fundamentals : Champions proactive safety behaviors to support an injury-free workplace.
• Manages Complexity & Conflict : Resolves technical and interpersonal challenges effectively.
• Develops Talent & Self-Development : Supports knowledge sharing and actively pursues continuous learning.
• Values Differences : Respects and leverages diverse perspectives and cultures.

QUALIFICATIONS

Experience

• Significant field service experience in power generation and/or engine products.
• Extensive hands-on knowledge of engine systems and related equipment.
• Basic understanding of competitor products and standard industry practices.
• High Voltage / Low Voltage practical experience (optional).

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2423497

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.