The ideal candidate will work closely with the Product team and the Wealth Management Marketing team to support the Offer Engine platform and operations, which enables enrollment, tracking and fulfillment of client incentives and promotions, delivered across multiple channels. The role will assist the VP of Marketing Operations with gathering requirements, maintaining documentation, testing, and preparing reports to ensure accurate and effective offer delivery. This position provides an excellent opportunity to gain hands-on experience in digital marketing, product operations, exposure to agile project delivery and cross-functional collaboration within a large financial institution.

Key Responsibilities/ What You’ll Do in The Role

• Configure new promotions, conduct testing and monitor active offer engagement
• Support the Product Team in gathering and documenting business requirements from internal and external stakeholders.
• Coordinate testing and preparing/reviewing reports across multiple offers.
• Maintain and update offer alerts across all product promotions
• Prepare and organize documentation, including business requirements, user stories, test cases, and training materials.
• Coordinate with technology, marketing, and business partners to track project progress and testing outcomes.
• Participate in user acceptance testing (UAT) to validate offer functionality and accuracy prior to release.
• Assist and monitor customer inquiries involving Risk, Legal, Compliance, and Operations.
• Update and maintain project dashboards, reports, and presentation materials for tracking progress and key metrics.
• Support ongoing releases by coordinating with technology teams to ensure timely and successful deployment of updates and new functionalities. Monitor performance and address any issues that arise post-launch.
• Support requirement-gathering activities by documenting business needs from internal stakeholders.
• Provide support as needed for audits and general inquiries
• Stay updated on best practices, tools, and trends in digital communications and marketing technology.
• Contribute to project planning, release readiness, and business sign-off processes

Qualifications:

• 5-7 years of relevant experience in technology, digital marketing, product management, or marketing operations.
• Bachelor’s degree in technology, Marketing, Information Systems, or a related discipline.
• Exceptional attention to detail, organization, and follow-through.
• Excellent communication skills and ability to work collaboratively across teams.
• Experience in with SQL, JavaScript, XML, HTML.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with Jira or Confluence is a plus.
• Experience in financial services or other regulated industry
• Eagerness to learn digital communication processes and tools within a large, regulated organization.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).