Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Support the maintenance, enhancement, and optimization of existing Loan Origination and Loan Management Systems
• Support system improvements, process enhancements, and software updates, ensuring compliance with regulatory changes
• Partner with internal teams and third-party vendors to maintain system accuracy and adherence to industry best practices
• Support integration of new products, expanded offerings, and critical system integrations
• Document comprehensive data and system requirements aligned with evolving business needs and strategic objectives
• Serve as a primary liaison across business units, conducting in-depth analyses and creating robust documentation
• Evaluate and communicate system requirements, maintain processes, and deliver monthly status reports
• Facilitate interviews, workshops, and data collection sessions to capture business needs
• Author and maintain functional specifications, BRDs, and process maps
• Perform daily analytics to maximize system effectiveness, troubleshoot issues, and identify improvement opportunities
• User Acceptance Testing (UAT) to validate solutions meet business requirements
• Conduct analyses to support data-driven decisions and strategic investments
• Stay current with trends, emerging technologies, and best practices in lending systems and business analysis

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of progressive experience in business analysis, systems development, or related enterprise environment
• Expertise in requirements analysis, documentation, and process improvement initiatives
• Knowledge of AI trends and technologies relevant to financial services (predictive analytics, NLP, intelligent automation)
• In-depth understanding of the loan lifecycle
• Proven solid analytical, critical thinking, and problem-solving skills with exceptional attention to detail
• Proven outstanding communication skills; ability to translate technical concepts for non-technical audiences
• Proven ability to build solid relationships across all organizational levels
• Ability to travel 10%

Preferred Qualifications:

• Master's degree (MBA or equivalent) in Business Administration, IT, or related field
• Professional certifications: CBAP, PBA, or ECBA
• Experience with Agile methodologies and Scrum framework
• Familiarity with lending platforms (e.g., LoanPro)
• Knowledge of project management tools (JIRA, Azure DevOps)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.