Practical Information:

Location: Any SoftwareOne location | Reports to: Global Services Delivery Leader | Contract: Full-time | Language requirements: Fluent/professional English, verbal and written

Do you want to shape global services and make a lasting impact on customers worldwide?

SoftwareOne is seeking a strategic leader to own our Centres of Excellence (CoEs) governance and frameworks, ensuring consistent, scalable, high-quality delivery. As Global CoE Framework Lead, you will drive strategy, execution and innovation, working with CoE Leads, Product and Portfolio teams, as well as Sales, and Go-To-Market functions. You will ensure services are aligned, efficient, repeatable and scalable, while fostering collaboration and knowledge sharing across regions.

Key responsibilities

• Lead the CoE governance framework, ensuring clear decision-making, accountability, and alignment across portfolios
• Partner with CoE and PoE Leads to ensure services reflect business strategy, GTM priorities, and customer needs
• Manage Release Managers to guarantee timely, high-quality launches, updates, and retirements of services
• Drive adoption of standardised practices, reusable assets, and automation across CoEs.
• Foster communities of practice to encourage knowledge sharing, cross-regional collaboration, and innovation
• Act as a connector across teams and portfolios, promoting consistency, efficiency, and alignment with Sales, Delivery, and Product teams
• Coach and develop a high-performing, distributed team, promoting a culture of accountability, collaboration, and continuous improvement