Job Details
The Reality Labs Service Planning & Design team at Meta is focused on planning, designing, and improving service experiences for Reality Labs customers. As a Program Manager, you will play a pivotal role in shaping our organization's business rhythm and operating principles by overseeing the Post-Sales Operations portfolio of work. This includes building and managing our planning and communication cadences, defining how we prioritize, manage, and keep track of work across the organization, and leading our organizational goaling and OKR development.You will be responsible for driving strategic initiatives that impact multiple teams and stakeholders across the organization. You will develop an understanding of business objectives and priorities to effectively evaluate program and project impact on the organization. Your expertise in program management will enable you to manage complex programs and establish best practices in program and project management across the organization.This is a highly collaborative role that requires working across business, product, and engineering teams as well as directly interfacing and influencing leadership within and outside of our organization. You will need to build and maintain relationships with key stakeholders, including leaders, and communicate complex ideas and strategies in a clear and concise manner.To succeed in this role, you will need to have a track record of managing complex portfolios, developing and implementing effective processes, and collaborating with cross-functional partners. You should also have strong communication skills, with experience in influencing and collaborating effectively across all levels of the organization and lead complex discussions with clarity and confidence.
Program Manager Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Program Manager Responsibilities:
- Oversee the Post-Sales Operations organization's portfolio of work, ensuring alignment with business objectives and priorities. This includes driving progress, anticipating and mitigating risks, and making recommendations to optimize resource allocation and achieve strategic goals.
- Understand dependencies across functions to optimize the how the organization operates. This includes anticipating risks and issues and developing risk mitigation strategies proactively in a fast paced environment.
- Design, build, and manage the business rhythm of the Post-Sales operations organization
- Develop and implement effective planning processes for the organization and with our cross-functional partners to ensure alignment with business objectives and priorities.
- Drive goal and OKR development with leadership and cross-functional partners to support business objectives. This includes influencing across teams to align on direction.
- Build and manage a communication rhythm to ensure transparency, alignment, and engagement within the organization and with our cross-functional partners, including leadership.
- Identify, build, and expand relationships across the organization and company and work across teams to influence strategy and goals
- Serve as a single threaded owner (STO) for the Post-Sales Operations organization for many roles.
- Collaborate with stakeholders to identify opportunities for process improvement and implement changes to increase efficiency and effectiveness.
- Evaluate requests coming to PSO and effectively evaluate tradeoffs, including resourcing, to determine priority of work.
- Develop and implement best practices for program and project management across the organization, creating a center of excellence for project and program management within the organization.
Minimum Qualifications:
- 8+ years of experience in program or project management within a customer support, service, and/or operations environment.
- Proven track record of managing complex portfolios, developing and implementing effective processes, and collaborating with cross-functional partners.
- Demonstrated communication skills with experience influencing and collaborating effectively across all levels of the organization and lead complex discussions with clarity and confidence
- Proven track record of working collaboratively with cross-functional teams and stakeholders at all levels of the organization
- Analytical and problem-solving skills, with experience driving data-driven solutions and recommendations
- Understanding of OKR development, goal setting, and resource allocation.
- Experience working in a fast-paced environment, prioritizing multiple projects and deadlines.
Preferred Qualifications:
- Certification in program or project management (e.g. PMP, PgMP, Scrum Master).
- Experience working in a technology company or startup environment
- Experience working in a customer support organization in a consumer electronics environment
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$142,000/year to $202,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$142,000/year to $202,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Company Details
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Meta
Menlo Park, CA, United States
The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched... Read more