This position is Remote in PST. You will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for the installation and administration of assigned contracts, including triage and assignment of Network Services requests, researching and resolving request structure issues, and collection / preparation of required materials such as contract document pages, internal and external communications.  Position is responsible for overall contract loading into various databases and/or source systems using multiple resources including email and direct system access.  May research installation issues & develop customer specific resolutions. May include auditing contract loads for adherence to quality measures and reporting standards.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our 8-hour shift schedules during our normal business hours of 8am - 5pm PST. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be 8:00 am to 5:00 pm PST, Monday - Friday.

Primary Responsibilities:

• Managing triage intake ques in Smartsheet, Salesforce or other system tracking tool.
• Respond to requests using internal resource systems including email, Salesforce, Smartsheet, IDX, Symplr.
• Triage requests and process, assign/ route to appropriate team for action.
• Uses pertinent data and facts to identify and solve a range of problems within area of expertise.
• Communicate with Care Delivery Organizations (CDO).
• Process contract terminations.
• Prioritizes and organizes own work to meet deadlines.
• Work is frequently completed without established procedures.
• Works independently.
• Other duties as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18+ years of age or older
• 2+ years of relevant work experience in State of California Managed Care environment - IPA, Physician Office, Hospital Administrative or other Health Care related industry
• Experience with computers and Windows based programs including Microsoft office Word, Excel, Outlook & Teams
• Experience working with SharePoint

Preferred Qualifications:

• Provider Relations or Claims experience

Telecommuting Requirements: 

• Reside within the Pacific Time Zone 
• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy. 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Ability to follow directions
• Able to work independently
• Prioritizes and organizes own work to meet deadlines

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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