We are in search of:

Citrix VDI Engineer

team: Services SoftwareOne | pensum: full time

location: Bulgaria | working model: hybrid | traveling: no

 The role's daily focus involves working within the client's ITSM system and following ITIL processes to run IT infrastructure efficiently.

You will be engaged with incident handling, change and service request processing, problem resolution, and system maintenance as part of a managed service.

• VDI Deployment & Infrastructure Management: Deploy, and configure Citrix Virtual Apps and Desktops (CVAD) on XenServer hosts.
• Image Management & Automation: Create, update, and deploy master (golden) images for non-persistent and persistent VDIs, using Machine Creation Services (MCS)
• Software Deployment: Application installation, updates using tools like PowerShell, MECM
• Performance Optimization: Monitor and tune XenServer pools and VDI sessions to ensure optimal user experience and resource utilization.
• Troubleshooting & Support: Act as a Tier 3 support agent for complex VDI issues, including profile management (FSLogix) and application failures.
• Security & Compliance: Harden virtual machines, apply security patches to OS/applications, and implement Group Policies (GPO) to secure the environment.
• Documentation: Maintain up-to-date High-Level Design (HLD) and Low-Level Design (LLD) documents, as well as operational procedures.