Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

As a Consulting Architect – Observability, you will play a pivotal role in helping our customers realize the value of Elastic’s Solutions. Acting as a trusted technical advisor, you will work with enterprises to design, deliver, and scale architectures that improve application performance, infrastructure visibility, and end-user experience.

You’ll collaborate with Elastic’s Professional Services, Engineering, Product, and Sales teams to accelerate adoption of the Elastic Observability platform, ensuring customers maximize the value of their data while achieving business outcomes. This is a highly impactful role, with opportunities to guide strategy, lead complex implementations, and mentor both customers and teammates.

What You Will Be Doing

• Translate business and technical requirements into scalable, outcome-driven solutions built on the Elastic Stack.
• Partnering and guiding our largest Telecommunications focussed customer in Japan to maximise the value they get from their Elastic deployments, and reimagine what other opportunities they could explore
• Lead end-to-end delivery of customer engagements — from discovery and design through implementation, enablement, and optimization.
• Partner with customers to architect, deploy, and operationalize Elastic solutions that drive measurable value and adoption.
• Provide technical oversight, guidance, and enablement to customers and teammates throughout project lifecycles.
• Collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure successful outcomes and continuous improvement.
• Capture and share best practices, lessons learned, and solution patterns across the Elastic Services community.
• Contribute to internal enablement, mentoring, and a culture of continuous learning and collaboration
• Guide customers in using Elastic Agents, Beats, Logstash time-series data ingestion, stream processing, and normalization, and related technologies.
• Design and implement custom dashboards, visualizations, and alerting for critical observability use cases in Kibana.
• Optimize ingestion pipelines for performance, scalability, and resiliency at enterprise scale.

What You Bring

• 5+ years as a consultant, architect, or engineer with expertise in observability, monitoring, or related domains.
• Expertise in the Telecommunications domain, especially with Mobile networks and devices.
• Strong experience with time-series data ingestion and processing, including pipelines with Elastic Agents, Beats, and Logstash.
• Knowledge of messaging queues (Kafka, Redis) and ingestion optimization strategies.
• Understanding of observability concepts like distributed tracing, metrics pipelines, log aggregation, anomaly detection, SLOs/SLIs.
• Experience with one or more: Kubernetes, cloud platforms (AWS, Azure, GCP), or infrastructure as code.
• Familiarity with Elastic Common Schema (ECS), data parsing, and normalization.
• Proven experience deploying Elastic Observability (APM, UEM, logs, metrics, infra, network monitoring) or similar solutions at enterprise scale.
• Hands-on expertise in distributed systems and large-scale infrastructure.
• Ability to design and build dashboards, visualizations, and alerting thresholds that drive actionable insights.
• Experience with Kubernetes, Linux, Java, databases, Docker, AWS/Azure/GCP, VMs, Lucene.
• Strong communication and presentation skills, with experience engaging directly with customers.
• Bachelor’s, Master’s, or PhD in Computer Science, Engineering, or related field, or equivalent experience.
• Comfortable working in highly distributed teams, both remote and on-site when needed.
• May require significant travel to customer sites to support engagements and solution implementations; candidates should be comfortable with varying levels of travel based on business needs.

Bonus Points

• Elastic Certified Engineer certification or deep expertise with Elasticsearch/Lucene.
• Big 4 consulting or equivalent professional services experience.
• Experience with Ansible, Terraform, JavaScript, ECK/Kubernetes.
• Knowledge of machine learning or AI applied to observability.
• Experience contributing to open-source project or documentation.
• Public speaking experience at conferences, meetups, or enterprise workshops.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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