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About the Department/Team:

Our HR Technology & Digital Experience team connects people, processes, and platforms to make work simpler and more meaningful.  We focus on simplifying processes, improving service delivery, and creating experiences that work across platforms like ServiceNow and Workday. By partnering closely with HR and IT, we help turn business needs into practical, scalable solutions that support both employees and operations.

 
About the Role:

We are hiring an HRSD Product Senior Analyst (ServiceNow) to execute and help shape the strategic direction of our ServiceNow HR Service Delivery (HRSD) platform.

This is a hands-on, business-facing role for someone who deeply understands the HRSD ecosystem and can work independently, proactively identify work, and drive solutions end to end, while partnering closely with the HRSD Product Owner.

You will operate with a high degree of autonomy—owning execution, analysis, and recommendations—while reporting into the HRSD Senior Manager / Product Owner, who owns enterprise strategy, governance, and roadmap decisions. Your insights, delivery, and platform expertise will directly inform that strategy.

This role is ideal for someone who:

• Thrives in ambiguity and creates clarity
• Identifies opportunities before being asked
• Balances strong execution with thoughtful product thinking
• Is motivated by improving employee experience through smart use of the ServiceNow platform

What You’ll Do

Product Execution & Delivery

• Independently own HRSD user stories and requirements from intake through delivery
• Translate HR and employee needs into clear functional designs, acceptance criteria, and solution approaches aligned to HRSD strategy and ServiceNow best practices
• Partner directly with HR COEs and HR Operations to understand issues, enhancements, and new requests
• Work closely with Technology teams to design, build, test, and deliver solutions
• Lead testing and UAT activities to ensure solutions meet business intent, quality standards, and user experience expectations

Platform Expertise & Problem Solving

• Troubleshoot and resolve issues ranging from minor defects to complex, cross‑module HRSD problems
• Support and optimize functionality across:
  • Employee Center / Portal / Knowledge Management
  • Case Management
  • Virtual Agent and Live Agent
  • Routing, SLAs, and integrations
• Independently research ServiceNow HRSD capabilities through release notes, documentation, and the ServiceNow community
• Proactively bring forward recommendations, ideas, and solution options that improve experience, efficiency, and platform health

Advisory & Continuous Improvement

• Identify process gaps, bottlenecks, and experience issues across HR services
• Consult with HR and Technology to recommend scalable, out‑of‑the‑box‑first solutions (vs. customization‑only thinking)
• Evaluate ServiceNow HRSD release updates, assess impact and value, and recommend adoption paths in partnership with the HRSD Product Owner
• Ensure solutions consider the end‑to‑end employee experience, not just individual workflows or cases

HRSD Platform Scope & Experience Enablement

• Support HRSD functionality across Portal / Employee Center, Case Management, Virtual Agent, Live Agent, and integrations
• Partner closely with Knowledge Management to support:
  • Portal structure and navigation
  • Knowledge article strategy and deployment
  • Experience enhancements such as microsites, campaigns, and targeted content
• Help ensure the portal and knowledge experience drive self‑service, deflection, and clarity for employees

Analytics, Reporting & Performance Insights

• Build, maintain, and analyze ServiceNow reports, dashboards, and Performance Analytics indicators across HRSD channels
• Translate data and insights into clear, actionable recommendations that inform HRSD priorities, improvements, and product decisions
• Use data to proactively identify trends, risks, and opportunities within the HR service experience

What You Bring

• 5+ years of experience in HR Technology, HRIS, or HR Service Delivery
• 3+ years of hands‑on experience with ServiceNow HRSD
• Strong hands‑on experience with:
  • Case Management
  • Dashboards and Reporting
  • Knowledge Management
  • Portals / Employee Center
  • Integrations
• Solid understanding of HR operations and employee experience
• Proven ability to work independently, own requirements, and drive work forward with minimal oversight
• Ability to balance detailed execution with big‑picture product thinking
• Strong judgment when applying best practices and out‑of‑the‑box capabilities
• Experience working directly with developers, HR partners, and product leadership
• Clear, confident, and effective communicator

Preferred Qualifications

• ServiceNow HRSD certification
• Experience with Workday HCM and HRSD integrations
• Experience working in Agile environments (Scrum and/or Kanban)

Why This Role Matters

This role ensures our HRSD strategy is grounded in real usage, real issues, and real experience data. You’ll directly influence how employees engage with HR, how HR teams deliver service, and how the ServiceNow HRSD platform evolves—by owning execution, surfacing insights, and continuously improving the experience.

Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.