• Manage accounts in terms of order processing, order follow up, sales order pricing, on-time deliveries, complete order fulfillment.

• Provides customer service regarding company's services and/or products.

• Identifies customer's needs and determines appropriate action

• Investigates and resolves product/service/billing complaints professionally and tactfully, collaborating with relevant departments.

• Uses a CRM or equivalent system to keep track of customer queries

• Uses an ERP to enter and track the status of orders

• Champions customer needs and follow up on customer inquiries.

• Principal liaison for Commercial for the customer base.

• Support all aspects of service to the customer including, but not limited to: price quotes, technical and product recommendations 

• Initiate and implement initiatives which improve customer service and responsiveness.

• Coordinate with Logistics and Operations on capacity planning and scheduling for open orders.

• Proactively communicate supply chain issues and provide alternatives.

• Provide responsive order management support including order entry, or expediting and shipment information to customers.

• Collaborate and back-up team-members when workload makes this necessary.

• Partner with Commercial to assist in achieving sales goals.

• Work closely with logistics team or search in the system for tracking/shipping information in order to provide it to our customers

• Ability to work in a fast paced environment 

• Team Sports experience a plus

• High School Diploma or equivalent required.  

• 3 - 5 years of Customer Service or related experience is a plus.

• Strong written, verbal and telephone skills.

• Strong data entry and organizational skills.  Detailed oriented and good follow-up skills.

• Knowledgeable on technical aspects of assigned product lines and customers.

• Able to effectively manage many priorities and issues.

• Understanding of applicable systems, such as Google Suits and local ERP 

All your information will be kept confidential according to EEO guidelines.