Job Description
Manage accounts in terms of order processing, order follow up, sales order pricing, on-time deliveries, complete order fulfillment.
Provides customer service regarding company's services and/or products.
Identifies customer's needs and determines appropriate action
Investigates and resolves product/service/billing complaints professionally and tactfully, collaborating with relevant departments.
Uses a CRM or equivalent system to keep track of customer queries
Uses an ERP to enter and track the status of orders
Champions customer needs and follow up on customer inquiries.
Principal liaison for Commercial for the customer base.
Support all aspects of service to the customer including, but not limited to: price quotes, technical and product recommendations
Initiate and implement initiatives which improve customer service and responsiveness.
Coordinate with Logistics and Operations on capacity planning and scheduling for open orders.
Proactively communicate supply chain issues and provide alternatives.
Provide responsive order management support including order entry, or expediting and shipment information to customers.
Collaborate and back-up team-members when workload makes this necessary.
Partner with Commercial to assist in achieving sales goals.
Work closely with logistics team or search in the system for tracking/shipping information in order to provide it to our customers
Ability to work in a fast paced environment
Team Sports experience a plus
Qualifications
High School Diploma or equivalent required.
3 - 5 years of Customer Service or related experience is a plus.
Strong written, verbal and telephone skills.
Strong data entry and organizational skills. Detailed oriented and good follow-up skills.
Knowledgeable on technical aspects of assigned product lines and customers.
Able to effectively manage many priorities and issues.
Understanding of applicable systems, such as Google Suits and local ERP
Additional Information
All your information will be kept confidential according to EEO guidelines.
