• Do you enjoy supporting customers by resolving complex Dynamics 365 issues while continuously developing your skills across the Microsoft ecosystem?

  Watch this video to learn more about SoftwareOne
   

• Want to work as part of a collaborative team focused on service excellence, clear communication, and continuous improvement? 

• Would you like to join a global organization helping customers move their infrastructures and applications into the cloud? 

 
Practical Information  

Location: Romania (Bucharest or Timisoara) or Bulgaria (Sofia) | Reports to: Team Lead Services | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for Romania or Bulgaria | Language Requirements: Fluent in English and any other language is welcome 

We’re looking for an Associate Consultant (Power BI/ D365) to join our Global Delivery Team. In this role, you will help ensure incidents and service requests are delivered efficiently and in line with customer expectations. You will work with colleagues across the support organisation, managing tickets confidently, collaborating with customers, and continuing to build your expertise across the Microsoft 365 ecosystem. 

Key Responsibilities 

• Ensure incidents and service requests are fulfilled in line with service level agreements and customer expectations 

• Receive and work on tickets after initial triage and investigation by the Service Desk and Associates 

• Self-assign tickets based on experience and confidence handling the issue 

• Collaborate with customer representatives and Associates to gather all necessary information to resolve incidents or fulfil service requests 

• Request support from senior consultants when more advanced assistance is required 

• Raise Microsoft Premier Support tickets with approval from the Team Lead 

• Continuously expand knowledge across the Microsoft 365 ecosystem as part of an agreed personal development plan