10000 Issue resolution Jobs

The Strategic Ledger team is responsible for the implementation of enhancements to Citi’s Data Operating Model (DOM) in relation to data consumed or produced by the Controllers organization.  The team is responsible for understanding the concerns of the stakeholders within the Controllers organization relative to data quality and availability to assess required solutions to address those issues ensuring to coordinate closely with both internal and external stakeholders.  They are engaged in efforts to remediate the issues through engagement with resolution teams, bridging the gap between the technology teams and the business teams.  The focus will be to satisfy the data needs of the Controllers organization with data that is high quality and fit for purpose.  This role will be accountable for managing the Data Issue Management & Controls for the Strategic Ledger implementation program.

Responsibilities:

• Perform analysis of issues impacting the strategic ledger implementation including outcomes of SIT/UAT testing, logged data issues, adjustments, etc.
• Document linkage of issues to ongoing remediation activities across the Citi data programs to provide transparency into open issues and remediation plans
• Ensure submission into the Data Concern Remediation Management (DCRM) tool for any new data quality issues identified throughout the project lifecycle
• Define target state model for managing and reporting data quality concerns in alignment with the DCRM operating model
• Coordinate implementation of a data controls framework in partnership with the end-to-end controls team
• Design and draft requirements for controls monitoring solutions and coordinate with process teams to define ongoing monitoring processes
• Facilitate the transition of data consumption from existing models to the enhanced data management framework, including defining consumption points, trusted sources, and technology enablers
• Facilitate or contribute to status meetings (recurring and ad-hoc) with required stakeholder communities (including senior management) by preparing materials and updates, summarizing issues and risks, defining agreed action items and next steps
• Create project artifacts including, but not limited to: business and functional requirements, user acceptance test plans, and operational readiness documents
• Implement data provider capabilities necessary for Citi Data Governance (CDGP) compliance, including documentation of metadata and data lineage
• Develop risk reduction metrics and define mechanisms for calculation to evidence improvements through the progression of the data program
• Contribute to development and maintenance of data lineage, process maps, data concepts and glossaries

Qualifications:

• 5+ years working in the financial services industry, financial data management, or financial data remediation is required
• Bachelor’s degree in Economics, Finance, Accounting, Data Management or related field is required
• Robust knowledge of analyzing, solutioning and managing issues/bugs
• Advanced written and verbal communication skills
• Outstanding analytical, strategic and problem-solving skills with ability to break challenges into component parts
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
• Ability to lead and drive change through creative thinking and pragmatism
• Ability to manage multiple activities simultaneously and plan / prioritize appropriately
• Ability to work with stakeholders to elicit and formally define their requirements
• Ability to understand the strategic direction and translate to the delivery of successful results in a complex and cross-functional organization
• Strong ability to extract information by questioning, active listening, and interviewing
• Proficiency in Microsoft Word, Excel, and PowerPoint

Additional Preferred Qualifications:

• MBA or other advanced degree is a plus.
• Experience with Oracle ledger implementations is a plus
• Knowledge of data governance capabilities and platforms (e.g., Collibra, Ab Initio, OFM, Solidatus, etc.) is a plus
• Experience of Finance or Operational/Technology function within Banking organization is preferred
• Experience supporting transformation projects and organizational change initiatives a plus
• Demonstrated experience working with financial products life cycles and associated data needs a plus
• Experience with controller functions, financial books & records, and/or regulatory reporting is a plus
• Experience in data governance programs with knowledge of data governance principles and practices is a plus
• Practical experience of data management, data remediation, front to back system data flows, data handling, transmission, aggregation and/or data modelling is a plus
• Program and project management skills that include both Waterfall and Agile e.g. Scrum is a plus, including knowledge of Jira & Confluence

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Job Family Group:

Finance

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Job Family:

Fin Solutions Dsgn & Implement

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$100,800.00 - $151,200.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Oct 30, 2024

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