Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum, part of UnitedHealth Group (NYSE: UNH), is a leading information, technology-enabled health services, and software business dedicated to helping make the health system work better for everyone. We work with governments, employers, partners, and providers to care for over 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care. With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health.

At OptumInsight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, advisory, and revenue cycle management offerings to help make health care work better for everyone. 

UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high quality care. Our mission calls us, our values guide us, and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.

The Payer Account Services (PAS) Client Manager serves as the primary liaison for payer and provider clients utilizing the InterQual service offering. This role is responsible for delivering exceptional client service, driving technology adoption, and supporting both growth and retention initiatives.

As a trusted partner, the PAS Client Manager builds and maintains strong relationships with clients, internal teams, and external stakeholders to ensure delivery on customer commitments. Collaboration with Optum Insight's Account Management teams is essential to align strategic priorities and customer plans.

This role plays a key part in identifying and advancing growth opportunities within assigned accounts. You will lead cross-functional efforts - engaging sales, operations, product, and technology teams - to achieve revenue, earnings, and client satisfaction goals. Success in this role requires a proactive mindset, operational excellence, and a strong voice of the customer to influence innovation across UnitedHealth Group divisions.

The ideal candidate will demonstrate critical thinking, problem-solving agility, and outstanding communication skills. A passion for client excellence and the ability to thrive in a matrixed environment are essential.

Travel is estimated at approximately 25%, varying by client territory and business needs.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area preferrably Brentwood, TN, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Responsible for entry of timely updates to CRM System (Salesforce CRM), including but not limited to client planning, opportunity management, contact management, current solution footprint, etc.
• Operate with a sense of urgency to focus the organization on maximizing the client experience. Act quickly to identify opportunities for innovation and new ways to benefit clients
• Work effectively in a matrix environment and build relationships internally as well as externally. Drive action and results while maintaining a healthy and productive work environment
• Driving outcomes with internal InterQual matrix business stakeholders to ensure customer centricity, high NPS scores and client retention rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
• Drive improvements in Net Promoter Score (NPS) through customer-centric strategies and service excellence
• Foster a success-oriented, accountable environment within the company
• Act as a cultural ambassador, exemplifying UnitedHealth Group's values in all internal and external interactions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• 5+ years in client-facing roles or enterprise account management
• 3+ years working in a matrixed organization with cross-functional teams (e.g., sales, product, technology)
• Proven track record of managing 10+ client accounts simultaneously
• Demonstrated success in improving Net Promoter Score (NPS)
• Proficient in Salesforce CRM, with practical experience in managing client data, tracking opportunities, maintaining contact records, and supporting strategic account planning
• Willingness and ability to travel up to 25%, based on client territory and business needs

Preferred Qualifications:

• Client-facing experience in healthcare or payer/provider services
• Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
• Experience working across UHG, Optum and/or UHC lines of businesses
• Direct engagement with product and technology teams, contributing to solution development and delivery
• Proven ability to build and sustain strong relationships and partnerships across internal teams and external stakeholders 
• Proven application of change management methodologies
• Skilled in managing multiple priorities simultaneously, with the ability to delegate effectively and maintain thoughtful oversight
• High emotional intelligence with the ability to maintain confidentiality and discretion
• Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $75,000 to $160,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.