Schedule

• 1st Shift: Mon – Fri, 10:30am – 7pm
• Hybrid: 2-3 days/week in office
• Overtime based on business needs
   

What you will do

As the ProCare Customer Excellence Representative, you will provide phone and email support to sales teams and healthcare professionals while managing service order entry and data accuracy.

• Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service
• Deliver high-quality customer service by responding promptly and professionally to inquiries, supporting after-hours needs
• Provide phone and email support for inquiries from sales teams and healthcare professionals
• Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce
• Process all tasks in alignment with relevant working practices and standard operating procedures
• Offer after-hours support as needed, depending on call volume or workload demands

What you need

Required

• High School Diploma or equivalent
• Two (2) years’ relevant work experience

Preferred

• Experience in call center, or customer-facing environment
• SAP, Salesforce experience

Pay rate will not be below any applicable local minimum wage rates.