Job details

Schedule

1st Shift: Mon – Fri, 10:30am – 7pm
Hybrid: 2-3 days/week in office
Overtime based on business needs

What you will do

As the ProCare Customer Excellence Representative, you will provide phone and email support to sales teams and healthcare professionals while managing service order entry and data accuracy.

Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service
Deliver high-quality customer service by responding promptly and professionally to inquiries, supporting after-hours needs
Provide phone and email support for inquiries from sales teams and healthcare professionals
Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce
Process all tasks in alignment with relevant working practices and standard operating procedures
Offer after-hours support as needed, depending on call volume or workload demands

What you need

Required

High School Diploma or equivalent
Two (2) years’ relevant work experience

Preferred

Experience in call center, or customer-facing environment
SAP, Salesforce experience

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

ProCare Customer Excellence Representative - 1st Shift (Hybrid)

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