DESCRIPTION

We are looking for a talented Senior Commissioning Engineer – PG to join our team in Service in Dallas, TX.

In this role, you will make an impact in the following ways: 

• Accelerate Complex Repairs By formulating and directing intricate repair plans, you'll reduce downtime and improve customer satisfaction, especially in challenging warranty and non-warranty cases.
• Enhance Diagnostic Accuracy Your expertise in diagnosing hard-to-identify issues ensures faster resolution and minimizes repeat service visits, saving time and resources.
• Drive Escalation Efficiency Managing and improving the escalation process helps streamline support workflows and ensures timely intervention from higher-level experts when needed.
• Empower Technicians Through Mentorship Coaching and mentoring technicians boosts their confidence and technical capabilities, strengthening the overall service network.
• Strengthen Product Knowledge Across the Region By distributing technical communications and staying updated on current and new products, you’ll ensure your region is well-informed and prepared.
• Promote Service Programs to Boost Revenue Advocating for Cummins service capabilities and programs helps increase adoption, driving sales and reinforcing brand loyalty.
• Improve Field Reliability Through Investigations Investigating product issues at customer or dealer locations allows you to identify root causes and contribute to long-term product improvements.
• Document Insights for Continuous Improvement Clear and concise documentation of diagnostics and repairs feeds into knowledge databases, helping others learn from your expertise and improving future service outcomes.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong Collaboration Skills Build partnerships across teams and with customers to solve complex service issues and drive shared goals.
• Effective Communication Abilities Tailor your messaging for technicians, customers, and internal stakeholders to ensure clarity and alignment on diagnostics, repairs, and service programs.
• Customer-Centric Mindset Prioritize customer needs by delivering reliable, timely, and high-quality technical support that strengthens relationships and trust.
• Advanced Problem-Solving Capabilities Navigate complex and sometimes contradictory information to diagnose issues accurately and formulate effective repair plans.
• Continuous Learning Attitude Embrace nimble learning by experimenting with new tools and approaches, and using both successes and failures to improve your technical acumen.
• Resourcefulness in Action Efficiently deploy tools, people, and information to resolve service events while minimizing cost and maximizing impact.
• Technical Proficiency with Tools and Systems Master diagnostic applications and electronic service tools to troubleshoot, validate repairs, and document outcomes in business systems.
• Strategic Service Network Insight Apply knowledge of service capability, capacity, and coverage to ensure consistent service delivery and identify opportunities for network improvement.

QUALIFICATIONS

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience required. Prior experience in a technical role is preferred.

Additional Information/Responsibilities:

We are looking for a talented Senior Commissioning Engineer – Power Generation to join our team specializing in Service for our Distribution Business Segment. Resides in South / Southeastern United States, Dallas, TX area preferred. In this role, you will make an impact in the following ways:

• Develop work plans and provide on-site commissioning leadership for large scale complex power generation paralleling and high voltage system projects
• Review complex project specifications and technical information
• Provide technical support to Technicians, Commissioning Engineers, and Sales Teams
• Understand customer requirements and work to satisfy requirements
• Engage appropriate organization resources to accomplish commissioning objectives and technical issues resolution

Experience and Skills:

• Minimum 5 years on-site work experience in the power generation industry
• 5+ years of experience in Power Gen and paralleling is a MUST
• Paralleling Switchgear Systems troubleshooting experience
• Communication – organize and lead calls/meetings, effectively communicate verbally and via various technology based means
• Formal Education is optional

Preferred:

• Electronics, data network, and/or PLC experience

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2419638

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.