The Trainer will be the primary point of contact for new employees/ existing employees for training on Request services. He/ She will be responsible for carrying out all training activities such as new hire training, cross-training, and refresher training. The Trainer will have to work closely with several teams/departments to ensure effective training governance.

Roles and Responsibilities:

• Track progression and compile/ publish collected data around learning/ knowledge/ skills.
• Build training programs to address skill gaps in employees in the form of refresher and continuous training.
• Conceptualize training materials based on the latest/ upcoming changes.
• Develop onboarding programs for new employees.
• Conduct surveys to gauge the efficiency of programs.
• Conduct PKTs monthly and publish inferences based on result analysis.
• Adhere to the training timeline as prescribed in the training timetable by the service line.
• Develop innovative training strategies, and initiatives, and build and maintain training material.
• Facilitate and handle employee training and onboarding.
• Conduct on-premises/ classroom/ virtual training.
• Review employee performance and findings.