The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products (Procare-Endoscopy & Instruments) while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers. (Catalonia area). Please apply with your CV in English.

What We Offer:

• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary. With us, you will receive a competitive salary package and benefits such as:
  • Company car which can also be used for personal use (fuel card for work travel only)
  • Phone
  • Laptop and full technical equipment
  • Health Care Allowance
• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
• Promoting work-life balance through flexible working hours. We offer an appealing and flexible working hours model to accommodate individual life situations.

What you will do

• Repair and check electronic / mechanical Stryker products
• Complete annual check and calibration according to MDR on customer site
• Utilize software and technological tools to maintain proper records, access technical information
• Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
• Fulfil Service contracts with planned maintenances
• Delivery of technical Training to internal & external
• Perform Installation of Stryker systems on customer site
• Perform Software & Hardware Upgrades
• Efficient and thorough documentation of service activities for internal and external reference
• Ensure traceability of all field-based Stryker products through reporting tools
• Provide technical support to Internal and external customers
• Escalade opportunities and issues appropriate team meetings
• Ensure excellent follow-up on all customer-initiated issues
• Ensure service provided is invoiced if not under warranty
• Scheduling of Customer visits in cooperation with Customer service

Your profile:

​​​​​​Educated to degree level in engineering medical electronics and camera technology or ​equivalent, at least one of the following: 

• ​Electrical / Electronic / Telecommunications / Mechanical / Software  
• ​Medical Physics 
• ​Technology Subjects 
• ​Fluency in both spoken and written English & Spanish (technical and medical)
• ​Adequate IT-knowledge (Microsoft Office, ERP & CRM)​​​​
• ​​​Up to 1 year experience in medical electronics, combined with good mechanical skills 
• ​Up to 1 year experience in the hospital environment and health care work 
• ​IT experience on administrative and technical level 
• ​Experience and ability to build relationship with internal & external customers to drive brand loyalty​​ 
• ​​​​Must be capable of working in a varied range of scenarios including the workshop, hospitals, and theatres 
• ​Must have the ability to prioritize work and manage stress 
• ​Must possess unwavering ethics & integrity in a competitive and demanding work environment 
• ​Must have a service- and quality-oriented mindset 
• ​Ability to think independently, use sound judgment, prioritize, make quick decisions and problem-solve 
• ​Ability to communicate effectively and work both independently and as part of a team on assignments 
• ​Travel will be a regular occurrence within the defined region 

Job Details:

• Direct territories: Cataluña, Aragón, Baleares, Andorra.
• Support in: Rest of Spain.
• Base location: Barcelona or surroundings -home office (the candidate needs to be based in cities with facilities to travel throughout the designated direct territory).
• Work type: field-based (50% overnight travel)

Please apply with your CV in English