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Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are seeking a Staff Software Engineer with a strong background in Microsoft Dynamics 365 CRM (Service Hub or Customer Service Workspace) for our Client Services team. This role involves managing system requirements, design, development, integration, quality assurance, implementation, and maintenance of corporate applications. You will work closely with business owners of these services to deliver industry-leading solutions.

The Work itself: 

• Lead the design, development, testing, and implementation of high-quality technical solutions on the Microsoft Dynamics 365 CRM Platform, including portal development.

• Collaborate with stakeholders to understand business needs and translate them into technical requirements.

• Drive the selection of technology stacks and establish foundational frameworks and patterns.

• Act as a subject matter expert in Microsoft Dynamics 365 CRM and Portal Development, providing guidance to your team and stakeholders.

• Ensure project deadlines are met and deliverables are of high quality.

• Identify, analyze, and resolve system performance and scalability issues.

• Foster a culture of innovation and continuous improvement within the team.

Essential Functions:

• Demonstrates relevant technical working knowledge to understand requirements.

• Identifies and contributes to the development and solution strategies to team members that improve the design and functionality of interface features across one or more project features, under minimal guidance.

• Applies standard processes on the use of programming languages (e.g. HTML, C++, Java) to write code that fulfills website modification requests and technical requirements. 

• Collaborates with others to support the piloting of new technology capabilities and features that enhance the user website experience across e-commerce products.

• Analyzes bugs for simple issues and applies debugging tools to verify assumptions.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

• Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++)

• Builder: Experience building and deploying modern services and web applications with quality and scalability

• Learner: Constant drive to learn new technologies such as Angular, React, etc

• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• A Bachelor’s or Master's degree in Computer Science, Information Systems, or a related field.
• A minimum of 6 years' hands on implementation experience in the Service Hub of Microsoft Dynamics 365 CRM development.
• Proven experience in leading a team of developers.
• Strong knowledge of Microsoft Dynamics 365, the Power Platform, and Azure.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication, teamwork, and leadership skills.
• Certifications related to Microsoft Dynamics 365 CRM and Portal Development.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.