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Job Description

Provide Customer Service for our products and services. Manage accounts in terms of order processing, order follow-up, sales order pricing, on-time deliveries, and complete order fulfillment.  

REPRESENTATIVE ACTIVITIES:  Activities and duties will vary depending upon the functional area assigned.  Activities may include, but are not limited to:

• Manage accounts in terms of order processing, order follow-up, sales order pricing, on-time deliveries, and complete order fulfillment.
• Provides customer service regarding the company's services and/or products.
• Identifies customer's needs and determines appropriate action
• Promotes and sells the company's products or services.
• Investigate and resolve product/service/billing complaints professionally and tactfully, collaborating with relevant departments.
• Uses a CRM or equivalent system to keep track of customer queries
• Uses an ERP to enter and track the status of orders
• Champions customer needs and follows up on customer inquiries.
• Principal liaison for Commercial for the customer base.
• Support all aspects of service to the customer including, but not limited to: price quotes, technical and product recommendations 
• Provide responsive order management support including order entry, or expediting and shipment information to customers.

Qualifications

• Fluency in Dutch and English is a must; any additional European language is a benefit 
• 0-3 years of customer service experience, preferably within a business to business environment.
• Experience of using an in-house database package and MS office and/ or Google Suite is required.
• Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
• Good written, verbal, and telephone communication skills.
• Good data entry and organizational skills.  Detailed oriented and good follow-up skills
• Able to effectively manage many priorities and issues.

Additional Information

AVERY DENNISON IS EVERYWHERE YOU LOOK:

We not only embrace change… we drive it.  We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests.  We are committed to workplace diversity for employees and the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

• Workplace Flexibility,
• Structured learning and development
• Mentoring program
• Competitive total rewards
• Commitment to Sustainability 

At Avery Dennison, we do what we love and we love what we do.

Who we are! - Our Story:

Each of us, Every day! Eight Values. One Team!

We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.  

Avery Dennison is an equal-opportunity employer. You are interested in knowing more about our Diversity & Inclusion approach? Please go to averydennison.com/en/home/about-us/diversity-and-inclusion.html 

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get us to know even better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)

All your information will be kept confidential according to EEO guidelines.