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General Information:

Hitachi Energy Grid Integration Service seeks a Service Operation Analyst; if you are looking for an exciting place to work please take a look at the qualifications below, the ideal candidate will support the Administration of Service-related quotes, parts, and projects
 

Your Responsibilities:

• Assist multiple Project Managers in the day-to-day administration of various projects.  Activities include but are not limited to booking orders; invoicing; shipping; generating transmittals; producing purchase requisitions/orders; electronic filing and processing.
• Learn and use existing ERP systems to provide information for various aspects of proposals and projects (tax, credit, order tracking)
• Monitor, report and drive sales leads using Salesforce reporting to management.
• Assist with order tracking, shipping, and reporting.
• Establish contacts with suppliers and customers to independently quote, process, and deliver small one-time parts orders.
• Garner a basic understanding of the technology used in order to estimate service work.
• Raise Project Manager awareness of any areas behind schedule in the scope to be expedited. 
• Lead group meetings on the current status of all jobs based on input from various resources.
• Work directly with customers to cultivate sales opportunities and prepare all necessary documentation to provide appropriate parts and service quotes.
• Develop and provide routine financial reports to management to broadcast department metrics and statistics.
• Perform mathematical calculations, organize data, prepare graphics and presentations, and assemble data packages, applying own knowledge and experience toward the resolution of problems.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
   

Your Background:

• Bachelor’s degree in finance or accounting or administration and a minimum of 3+ years of experience, or a special combination of education and experience and/or demonstrated accomplishments.

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

• Experience in operations, sales, supply chain, logistics, finance, data management, accounting, or business preferred or a related role.

• Analytical mindset; ability to analyze large sets of data and provide meaningful insight.

• Strong communication, listening, and presentation skills.

• Ability to independently manage and prioritize tasks in a fast-paced, constantly evolving environment.

• Attention to detail and good organizational skills.

• Ability to successfully interface with customers, suppliers, and HITACHI ENERGY internal personnel (some international) to resolve project issues of equipment delivery and invoicing.

• Self-starter with the capability to drive and complete assigned tasks with minimal oversight.

• Ability to research terms and conditions to resolve issues and questions.

• Must function well in a matrixed team setting and be well organized to accommodate requests/actions from a broad number of stakeholders.

• Analytical ability to review financial data and identify any errors and ensure accurate reporting.

Only selected applicants will be contacted. 

• Advanced capability in SAP, PowerPoint, Salesforce, Word, and Excel (calculation, graphing, etc.) is required. 

• Strong interpersonal skills to professionally manage expediting, information requests, and probing to ensure deliverables are met and potential delays are identified as early in the process as possible. 

• Requires a thorough understanding of project management practices and logistics. Work may require adapting standard practices and procedures to cover various, moderately complex semi-technical problems and situations for which specific measures are not completely defined. Decisions are based on their own technical knowledge, skills, and established precedents.