About

Help Scout is a remote-first company with about 105 people in 74 cities all over the world. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.

The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by 12,000+ customers in over 140 countries, including Buffer, GrubHub, AngelList, and Timbuk2. Try for Free HERE

HOW WE WORK

Flexibility to do your best work from anywhere

We’ve been remote-first for nearly a decade and have teammates in more than 80 cities worldwide. We go to great lengths to set you up for success from day one, and work hard to keep you connected.

We're invested in quality

Excellence is a founding core value at Help Scout, and we’re committed to giving you the time, flexibility, and autonomy to do the best work of your career.

Build something exceptional

We are motivated first and foremost by helping our customers succeed. Every team at Help Scout is laser-focused on providing delight at every touchpoint and building an exceptional customer experience.

OUR VALUES

For profit and for purpose

We’re a Certified B Corporation, which means Help Scout is accountable to inclusive, sustainable business practices. We’ve also committed 1% of our equity to corporate philanthropy via Pledge 1%. If your organization is making an impact, we’d love to help!

Diverse team, better everything

The data is indisputable: diverse teams perform better. In the interest of building the best product and the most thriving and inclusive company, we’re committed to a diverse team that understands and reflects our customer base.

Do less, do it better

Instead of chasing feature parity, we aspire to build products that get the details right. Doing support is a tough job, and we’re fiercely committed to helping our customers feel like they’ve got superpowers.

Remote first

We’ve worked remotely from day one and have seen the extraordinary benefits of a remote-first company and culture. It enables us to hire the best talent we can find, and for our team to enjoy flexibility and unprecedented work-life harmony.

Benefits

  • Competitive Salary
  • Work anywhere
  • Health and dental insurance
  • Long-term/Short-term Disability Insurance & Life Insurance
  • International Benefit Stipend
  • Flexible vacation
  • Paid parental leave, including adoption
  • 401k with 1% match
  • Personal development stipend
  • Great tools
  • Complete transparency