Help Scout is a remote-first company with about 50 people in 32 cities all over the world. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.
We're a help desk for teams that insist on a delightful customer experience. Customers won't have to create an account or keep track of their ticket number because to them it works just like email.
The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Since launching in April of 2011, Help Scout now powers 7,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.
Benefits include (get the full list on Help Scout's individual job listings).