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Customer Support Associate II

Arrow Electronics, Inc. Onsite Tlaquepaque, Mexico
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Position:
Customer Support Associate II
Job Description:

Arrow Electronics is looking to hire a Customer Support Associate II to join our team in Guadalajara, MX.

What You'll Be Doing:
  • Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
  • Order entry & maintenance, managing inbound customer order forms.
  • Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
  • Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
  • Filling QI Forms and provide follow up to Formal QI claims until having a solution for the customer.
  • Work closely with Warehouse team and Transportation team to provide status and solutions to customer in regards to their shipments, tracking numbers, delivery time, expedite requests, hotshots, etc.
  • Creation and analysis of sales related reports.


What We Are Looking For:
  • Typically requires a 4-year degree or 2-4 years of experience.
  • 2-3 years of B2B customer service experience.
  • Advanced knowledge of Microsoft Excel.
  • Strong English communication skills (written, verbal, listening)


What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
  • 30 days of Christmas bonus
  • 40% vacation premium
  • 12 vacation days plus 2 floating days
  • Vision and Dental Assistance
  • Life Insurance
  • Healthcare Insurance
  • 10% Food/Pantry Vouchers
  • Restaurant Vouchers
  • 13% Savings Fund
  • Growth Opportunities, and more!


Apply now!

Annual Hiring Range/Hourly Rate:

$16,816.67 - $22,916.67 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:
Full time
Job Category:
Business Support
About the Company
Arrow Electronics, Inc.
 Centennial, CO, United States
1207 Jobs
Work at Arrow Electronics, Inc.

We recognize that Arrow’s innovation, performance, brand, and value are powered by our people. Our global team’s gender and racial/ethnic... Read more