Job Details
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique
travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
How will you make an impact in this role?
- This position will be responsible for timely completion of Merchant requests.
- Requires the handling Of outbound and inbound calls to and/or from Financial Institutions, Merchants and internal customers.
- Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management and Welcome Acceptance.
- Review, analyze and process merchant requests from the simple to the complex.
- Review, understand and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
- Ensure timely execution of cases and following strict deadlines for enhanced merchant experience.
- Strong analytical and collaboration skills.
- Excellent written and verbal communication skills.
- Demonstrates ability to be self-directed with excellent follow through.
- Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care.
- Able to interact professionally with all levels of clients.
- Ability to manage multiple tasks simultaneously.
- Working knowledge of MS Office Products, i.e. Excel, Word, Power etc.
Minimum Qualifications:
- Graduates.
- Excellent verbal and written communication skills.
- Ability to evaluate Merchant information.
- High result orientation.
- Ability to take independent decision & meet stringent deadlines.
- Demonstrated dependability.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Our differences are what shape the world, and we’re committed to ensuring everyone is seen, heard, and feels like they truly belong. That’s why... Read more