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Job Type
Job Details
Schedule -
Monday through Friday, 10:30am - 7:00pm EST
Overtime based on business needs
What you will do-
Provide phone and email support for inquiries from sales and healthcare professionals
Responsible for performing but not limited to Service Order Entry, Data Cleansing, PM Scheduling, Invoicing for Service, and Service Approvals
Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Research responses with sales, keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests
What you need-
Required -
High school Diploma or equivalent
2+ years relevant experience
Preferred -
Experience in customer or account management
Microsoft office experience
Experience with Salesforce or SAP